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Use Coupon Code NEWNEEL10 on your First Purchase for 10% DISCOUNT (on selected range)
We offer customization in color of some dupattas and also make to measure garments. If your dupatta is to be customized to any specific color, you can contact us and send us refence picture to match with.
For customization of size, we send you measurement chart once the order is placed and you can fill up that simple form and get your outfit customized. Ā
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We will update tracking details on order page or you can contact us in case you have any questions. Our team will let you know about your package.
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We strive to process and ship every order within 2-4 business days. You can expect to receive your order in 4 -7 business days after shipping depending on your location.
The delivery timeline depends upon the delivery address of the customer.
For India For metros & Tier 1 cities, it may take 3-4 working days, whereas for Tier 2 & 3 cities & rural areas, it may take 5-7 working days.
For International orders, the average delivery time is 5 -15 business days depending on the country of residence.
Note - If there are any alteration that needs to be done to the product, shipping time may vary by a day or two, depending on the extent of the changes required.
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If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team WhatsApp at +91 7899362532 orĀ neelcreationsbysaanvi@gmail.com
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If you have received a damaged product, please reach out to our customer support team immediately WhatsApp at +91 7899362532 orĀ neelcreationsbysaanvi@gmail.com
Ā Ā Ā a) You should ensure the product is unused
Ā Ā Ā b) Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)
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The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.
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Kindly reach out to our customer support team as soon as your order is delivered WhatsApp at +91 7899362532 orĀ neelcreationsbysaanvi@gmail.com
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We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.
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For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made. Sometimes if that is not possible we will contact you and ask you the mode we can use for refund.
Yes, we ship orders worldwide.
Some countries charge custom duty and taxes which we do not collect here but might be collected at the time of delivery by courier services as per your country policy.
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Our returns and exchange policy gives you an option to return or exchange items purchased from our website for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging.
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Yes within India we will get it picked up. In some cases if there is any issue for return pickup in that area buyer will have to arrange for return shipment.
COD amount will not get refunded in case of return.. Only product amount will get refunded.
Out of India shipments Buyer is responsible and pays for return shipment charges.
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Once the return order reaches us, the order items will go through a quality check by our Quality check (QC) team. Once it clears QC, the refund process will be initiated in 2-4 business hours days.
Note - In case the product does not clear the QC, we will not be able to process the refund.
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